Good music and exotic cars? It's an ideal mix. Hermes knows both worlds well.
As Director of Reservations for Royalty Exotic, Hermes' enthusiasm for work is overtly apparent. He loves his job, he’s organized and he appreciates the feedback from customers who often relate "he makes them feel at home."
“I am passionate about exotic cars,” Hermes says. “Going to to work every day is a lifestyle for me. I am very grateful to be in this work environment. It's already a dream come true to be part of this amazing establishment."
Hermes’ enjoyment of work is likely only surpassed by his passion for music. A musician for more than a decade, Hermes first appreciated music at a young age. In high school, music became even more critical. He began to understand how music teaches discipline and provides rewards.
The more Hermes knew about music, the more he liked it, and he was able to share his appreciation with others.
“I have a true passion for music," he says. “It was my first love; I been around music since I was a baby. Now, I enjoy teaching music to youth in my spare time.”
Hermes’ current role at Exotic Royalty is the result of many years of experience in the automotive industry. He’s worked at the company for three years, but he also has eight additional years of experience in customer service.
Hermes’ work ethic and customer relations experience has fostered respect among colleagues and satisfaction among the company's clients.
“I love taking care of everyone who walks into the facility, and I am always looking to learn and improve our service to our customers,” he says. “My 5-star reviews make me feel amazing. It pushes me to work even harder everyday.”
Hermes’ is planning on a long, satisfying career at Royalty Exotic. But when it's time to do something different, volunteerism will be important.
“When given the opportunity, I enjoy giving back to the community and to ess fortunate kids," he says. "It's a dream of mine to reach out to kids who do not have enough opportunities available to them.”
What are you most passionate about professionally? personally?
I am passionate about exotic cars, Going to work every day is a life style for me. I am very grateful to be in this work environment. Its already a dream come true to be a part of this amazing establishment. Personally, I have a true passion for music. It was my first love & was always around music since I was a baby. I have been a musician for over 10 years & enjoy teaching the youth on my spare time.
What would you do even if you didn't get paid to do it?
When given the opportunity, I enjoy giving back to the community & less fortunate kids. Its a dream of mine to reach out to kids that do not have all of the opportunities available for them.
What are you surprisingly good at?
I am surprisingly good at organizing the work load for the day & making sure everyone that walks thru our facility is having a great experience.
Whats the biggest proof that you're good at what you do?
My compliments thru our 5 star reviews on trip-advisor make me feel amazing & pushes me to work even harder every day.
How long have you been working in your field?
I have been in the Exotic car rental business for over 3 years. Houston has been the best boss i have ever met & i am truly excited for the future for our business.
Whats your biggest accomplishment?
My biggest accomplishment is being a father. Having my daughter Samantha has been the most satisfying feeling I have ever experienced.
How does your education connect to your professional career? What about personal experiences?
In HS music was my passion. I loved how it teaches you discipline & its very rewarding once you have that knowledge to share with others. After graduating High School, I got to experience costumer service over the past 8 years from Fletcher-Jones Mercedes Benz, Linq Valet & Royalty Exotic Cars. Houston had an immense trust in my work ethic. I am now Director of reservations for Royalty & love taking care of everyone who walks in thru our facility. Always looking to learn & improve our service to our costumers.
What problems do you consistently solve at work?
Every day here with Royalty we experience various problems. We have a highly trained professional staff to handle anything that walks thru our door.
What are you complimented on most in your work?
My biggest compliments I have gotten is, how comfortable I make people feel driving our exotic cars & attention to details.
What do you like to do when you are not at work?
On my spare time I love hiking out to Mount Charleston & Red Rock Canyon. I love enjoying the beautiful scenery we have in Las Vegas. playing live music for special events or friends is one of my favorite activities of mine.
What are your plans after your time at Royalty Exotic Cars?
My plan after my time here at Royalty I hope to be traveling the world & enjoying all the different cultures & food we have around us.
If you could do anything with your time and talent, what would you do & why?
If I can take my talents & do anything? I would love to share my knowledge to younger youth & help change the life of others. To me there is no bigger fulfillment than to make others smile & help younger youth learn musical instruments.